References: Wm R. Griffin - Consultations

Wm R. Griffin, President

Cleaning Consultant Services, Inc.

Customer Feedback

Hello Bill,

We couldn't be more pleased with the outcome of your evaluation! Your insights and suggestions have become a cornerstone in our continuous improvement campaigns. We very much appreciate working with you and to keep reaching for the high standards as set by the CIMS process. I will be passing this great news along at our 50th year celebration, that takes place next week!

Thank you Bill!

Chris McKee, Vice President of Facilitity Solutions

Culver City, CA 90232

Custodial Training Programs & Departmental Reorganization

  • King County Facility Services Division
    Robin Bishop, Manager
    500 4th Ave, Room 320
    Seattle, WA 98104
    Phone: (206) 296-0659
    Duties: Conduct Custodial Audit & Implement Process Improvement Program.
    Conduct Class Room and OJT training for custodial servicing jail areas, court rooms, offices. 3 Bldgs 1.5 Million sq. ft. 30 employees
  • King County Correctional Facility/Regional Justice Center
    Fred Williams, Custodial Services Manager
    401 Fourth Ave. North
    Kent, WA 98032
    Phone: (206) 205-8839
    Duties: Assist in building start up and staffing plan using team cleaning conception.
  • American Building Maintenance Co.
    San Francisco, CA
    Position: National Training Director
    Duties: Write, develop, produce and implement training programs for production, supervisory and management personnel. 22,000 employees, 140 offices, $380 million in sales. Assist with various projects: Marketing, Team Cleaning, Bldg. Start Up, Trouble Shooting and Problem Solving.
    1. Seattle - Jack Smith, Regional Manager
      (206) 325-8800
    2. San Francisco - Bill Steele, President, CEO
      (206) 885-9414
    3. San Francisco - Bill Banner, Vice President
      (415) 864-5000
    4. New York - Ralph Davis, Vice President and Regional Manager
      (206) 467-8787
  • Pacific Medical Center
    Seattle, WA
    Don Tarbutton, Assoc. Adm. Facility Services
    (206) 326-4000 Ext. 4010
    Position: Consultant, 1 yr. Asst. Dir. of Environmental Services, 1 yr
    Duties: Reorganize housekeeping department, develop and implement management controls and training programs for production staff and supervision.
    Duration: Two Years
  • Port of Seattle - SeaTac Airport
    Marty Rose, Purchasing Manager
    (206) 728-3246
    Duties: Write specifications for cleaning 2.5 million sq. ft. airport, $3.6 million budget, and put out to bid.
  • Evergreen Hospital Medical Center
    Karen Donnelly, Director Environmental Services
    Kirkland, WA
    (425) 899-1778
    Duties: Conduct custodial audit, recommend and implement process improvement program. Conduct OJT & Class Room training for staff.
  • Port of Seattle
    Seattle, WA
    Charles Huey, Manager, General Services
    Position: Consultant
    Duties: Reorganize custodial services department and train staff.
    Duration: Four months
  • Renton Voc-Tech Institute
    Renton, WA
    Martin Douthit, Instructor
    (206) 235-2470
    Position: Consultant
    Duties: Set up custodial training programs and provide materials and expertise for ongoing custodial training programs in the Seattle and King County area.
    Duration: Three years
  • South Seattle Community College
    Seattle, WA
    Dave Wilson, Dean
    (206) 764-7949
    Position: Instructor/Consultant
    Duties: Set up and operate a custodial training program. Also develop and teach classes on food service, pest control, and minor carpentry, plumbing and electrical work. Perform Custodial Audits of the campus cleaning needs.
  • Mercer Island School District
    Mercer Island, WA
    Dick Anderson, Operations Manager
    Tom Rodenburgh, Custodial Manager
    Position: Consultant
    Duties: Reorganize custodial staff.
    Duration: 1 year
  • Franklin School District
    Connell, WA
    Dave Curry, Business Manager
    Position: Consultant
    Duties: Reorganize custodial department.
    Duration: One year
  • University of Washington Hospital
    Seattle, WA
    John Irvin, Director of Safety & Sanitation
    Position: Director of Housekeeping
    Duties: Direct Environmental Services Department
  • Unico Properties, Inc.
    Seattle, WA
    David Cortelyou
    (206) 628-5080
    Position: Consultant
    Duties: Develop contract cleaning specifications and request for proposal package, assist in contractor bid evaluation, selection and negotiation. Guide and monitor transition from in-house cleaning to contracted services, implement management controls to monitor service contractors and assure contract compliance.
    Duration: Six months
  • Children's Orthopedic Hospital
    Seattle, WA
    Rex Bricka, Director of Housekeeping
    Position: Consultant
    Duties: Evaluate training needs for Housekeeping Department, develop training materials and program, conduct training classes and hands-on exercises for a one-year period under direction of Director of Housekeeping. Provide specialized training regarding carpet cleaning.
    Duration: One year
  • Superior Building Services
    Seattle, WA
    J.D. McDonald, Manager
    Position: Consultant
    Duties: Assist in preparing bid package on 250,000 sq. ft. in four buildings and presenting proposal to customer. Contract was awarded. Assist in organizing and setting up the account, then train Manager, Supervisor, and Staff. Compile necessary documentation for smooth operation.
  • Microsoft Corporation
    Redmond, WA
    Carl Bates, Facilities Manager
    Vicki Wright, Assistant Manager
    Position: Consultant
    Duties: Assist in contract negotiations, then complete a study of cleaning needs, with recommendation for 150,000 sq. ft. warehouse and manufacturing plant.
  • Fred Hutchinson Cancer Research Center
    Seattle, WA
    Guy Ott, Facilities Manager
    Lou Johnen, Engineering & Custodial Manager
    (206) 467-4245
    Duties: Evaluate cleaning needs, rewrite specifications and contract document, put 250,000 sq. ft. in eight buildings out to bid. Evaluate responses, negotiate new contract and assist in smooth transition and train new contract administrator for environmental services.
  • Crista Ministries
    Seattle, WA
    Position: Management Consultant
  • West Valley School District #208
    Attn: Norman Koenig, Business Manager
    Position: Consultant
    Duties: Evaluate Custodial Function in 15 buildings on 8 campuses, approximately 300,000 square feet total. Recommend ways to improve cleanliness, safety, and appearance. Suggest organizational structure and management control program to obtain desired results.
  • Property Management Northwest
    Gary Lewis, Owner
    Redmond, WA
    75,000 square feet medical clinic.
    Duties: Write contract and specifications, put out to bid.
  • GTE, Lynnwood, WA
    Lynn Gregory, Area Supervisor
    Duties: Provide custodial audit and recommendations for improvement.
  • Renton School District, Renton, WA
    Joe Lamborn, Facilities Service Manager
    Ray Vogel, Custodial Service Manager
    Phone: (425) 204-4406
    Duties: Conduct Supervisory & Custodial Seminars. Co-write Procedures Guide for the District.
  • Seattle City Light, City of Seattle
    Laurie Russell, Custodial Manager
    Phone: (206) 684-3613
    Duties: Write contract and specifications, put building out to bid.
  • Seattle Center & Opera House, City of Seattle
    Walter Haymen, Crew Chief
    Phone: (206) 684-7112
    Duties: Conduct needs assessment, aide departmental re-organization, develop and conduct employee training program and write the manual.
  • The Boeing Company, Seattle WA
    Marsha Suprenant
    Phone: (206) 657-9354
    Duties: Develop and implement Process Improvement Program on a corporate-wide basis. Develop training materials, videos and programs for five Puget Sound sites under direction of Marsha Suprenant and the process improvement committee.
  • Auburn Fabrication Center
    Helmet Andrus
    Phone: (206) 851-3154
  • Boeing Computer Center
    John Martin, Supervisor
    Phone: (206) 865-5481
  • Aerospace and Defense Training
    Gary Sievertson, Manager
    Phone: (206) 773-9477
    Duties: Assist in development of the custodial training manuals and videos for use at all Puget Sound sites.
  • Metropolitan Building Services Company, Seattle, WA
    Jim Ragsdale, Vice President
    Phone: (206) 632-5332
    Duties: Various consulting projects.
  • Port of Seattle, Marine Maintenance Division
    Mike McLaughlin
    Seattle, WA
    Phone: (206) 728-3453
    Duties: Assist in Custodial Start up for sites going in-house from contracted labor at Fisherman's Terminal and Shilshole Bay Marina
  • Seattle Central Community College
    James Alexander, Operations Director
    Seattle, WA 98134
    Phone: (206) 587-3804
    Duties: Develop and present custodial training for employees.
  • City of Olympia
    Dan Daniels or Al Bauer
    Phone: (360) 753-8266
    Duties: Develop cleaning specifications and contract for city bldgs. & put out to bid.
  • American Building Maintenance Company
    Dick Daniels, Branch Manager
    Seattle, WA
    Phone: (206) 325-8800
    Duties: Conduct various consulting projects.
  • General Services Administration
    Pearl E. Eggerud, Property Manager
    Auburn, WA
    Phone: (253) 931-7547
    Duties: Conduct cleaning costs study of private & public buildings. 300,000 sq. ft. in Seattle, Tacoma & Everett areas.
  • Kallispel School District
    Gary Rose, Facilities Manager
    Kalispell, MT
    Duties: Custodial audit and report.
  • NISH-West Region
    David Dubinski, Executive Director
    Pleasanton, CA
    Phone: (510) 417-6880
    1. Assist in developing a custodial reduction and staffing plan for Oakland Federal Courthouse. (Reduced costs by $600,000 per year. Negotiated with GSA officials.)
    2. Assist with bid on 1.2 million sq. ft. IRS office in Fresno, CA.
    3. Assist with reorganization of cleaning program at Luke Airforce base, Phoenix, AZ.
  • Trans America Consultants
    Charles Adam, President
    Seattle, WA 98178
    Duties: Provide consultation on construction clean-up at Nordstrom building. Document review, property tour and several meetings.
  • Skookum Services
    Jim Westall, president
    Phone: 1-800-255-9526 ext. 108
    Bremerton, WA
    Duties: Assist with bid on Mariners stadium cleaning program.


Title # of Pages
Comprehensive Custodial Training Manual 620
Instructor's Guide 580
Supervisor's Guide to Successful Training 220
How to Start and Operate a Successful Service Business 320
How to Sell and Price Contract Cleaning (co-author) 900
Food Service: Health, Sanitation & Safety (co-author) 315
Complete Custodial Handbook 450

Articles Over 100 articles for various publications

Title Publication
Cleaning Professionals Need Certification Too Maintenance Supplies
Cleaning Up In A Dirty World Entrepreneur
The Future of The Industry Services
Cleaning Business Opportunities Asia Magazine
Self-Cleaning Surfaces Becoming a Reality Executive Housekeeping
How to Control Chemical Costs Cleanfax
Cleaning the Stratosphere American Window Cleaner

Video Tapes:

Title Length
How To Get What You Want From Your Life 60 min.
Adminstering Cleaning Service Contracts 60 min.
Employee Training - The How & Why 60 min.
Operating & Managing A Custodial Business 120 min.
How To Find & Keep Qualified Employees 60 min.
Eight Video and Workbook series for Boeing Co., 60 min.

Association Memberships:

  1. BOMA Building Owners & Managers Association
    Seattle, WA
    Bud Kaufman, Executive Director
    (206) 823-0753
    Member: Education Committee
  2. ISSA International Sanitary Supply Association
    Chicago, IL
    John Garfinkle, Executive Director
    Assoc. of Specialists in Cleaning & Restoration
    Carpet Cleaners Institute of the Northwest
    Portland, OR
  4. BSCAI Building Service Contractors Association
    Fairfax, VA
    Don Tepper, Director
  5. IICRC Institute of Inspection, Cleaning & Restoration Certification
    Vancouver, WA
    Kenway Meade, Director
    (360) 693-5675