Emphasis is on operational improvement, efficiency, and providing high quality services by focusing on proven and effective operational procedures and management techniques. The course covers topics such as how to plan and schedule workflow and workers; how to purchase equipment and supplies; maintaining equipment; inventory control; developing quality guidelines and programs, and maintaining effective communications with the customer, staff and management.

This training course covers the key aspects examined in a International Sanitary Supply Association (ISSA) Cleaning Industry Management Standard (CIMS) CIMS, Green Building (CIMS-GB) assessment.

This seminar is customized in real time to meet the specific needs and interest of participants. Attendees are encouraged to bring real life examples of the problems, challenges and obstacles they face in the work place for resolution during class exercises and discussions.

Primary Course Topics

• Industry Trends, Realities and Challenges
  
  • Key Factors in Success and Failure
    
• Success or Failure in the Cleaning Business
  
• The Role of Supervision and Management in Success
  
• Using Computers and Technology
  
  • Software Programs for Cleaning Operations
    
  • Technologies Impact on Operations, Management and Marketing
    
• Organizing Operations for Maximum Efficiency
  
  • Developing a Contingency Plan to Deal with Labor Shortages
    
  • Procedures, Policies, Best Practices and Standards
    
• Bidding and Estimating Basics
  
  • Industry Standards and Practice
    
  • Software for Bidding, Workloading and Tracking Costs
    
  • Private and Public Sector Differences
    
  • Marketing Your Services
    
  • Diversification: Is Cleaning All You Do?
    
• Staffing, Scheduling and Workloading
  
  • Tips and Procedures for Successful Contract Start-Up
    
• Training: Who, Why, When and How
  
  • Production Staff
    
  • Supervision and Management
    
  • The Customer and Others
    
  • Certification Programs, Internal and External - Institute of Inspection, Cleaning and Restoration Certification (IICRC), Cleaning Industry Management Standards (CIMS/GB), International Executive Housekeeping Association (IEHA), Green Seal, Carpet and Rug Institute (CRI), Cleaning Management Institute (CMI) and others
    
• Equipment, Chemicals, Products and Supplies
  
  • What's New on the Market and How to Stay Current
    
  • Today's Distribution Channels
    
  • Inventory Control Programs
    
  • Preventive Equipment Maintenance
    
  • Testing and Purchasing Protocols
    
  • Industry Resources and Buyers Guides
    
• Green and Sustainable Cleaning Processes and Programs
  
  • Chemicals and Procedures
    
  • Recycling and Waste Reduction
    
  • The LEED Program, US Green Building Council (USGBC.org)
    
  • Green Seal, EcoLogo, CIMS/GB, DfE, Greenguard, Others
    
• Developing and Utilizing a Quality Assurance Plan
  
  • Documentation and Communications
    
  • Inspection Techniques, Tools and Software
    
  • Corrective Action and Complaint Resolution
    
  • Intergrated Cleaning and Measurement (ICM)
    
  • QA Software Options
    
• Problem Solving Techniques
  
  • Bring Your Most Challenging Problems
    
  • Working the Process
    
• Time Management Techniques
  
  • Doing More with Less
    
  • Delegation
    
  • Organizing the Process
    
• Industry Resources:
  
  • The Internet, Conventions, Seminars, Tradeshows
    
  • Publications and Consultants
    
  • Associations
    
  • Others
    
• Safety, Security and Risk Management
  
  • OSHA, MSDS, PPE and Other Topics
    
  • Background Checks and Negligent Hiring Practices
    
  • Prevention Programs and Laws
    
  • Cost Reduction Techniques
    
  • Slip, Trip and Fall Prevention and Liability
    
  • Liability Issues
    
• Review, Questions and Answers
  
  • Round Table Discussions and Exercises
    

• Identify better ways to organize, manage and operate a custodial operation.
• Define key factors that lead to a smooth operating and profitable business.
• Develop strategies to effectively manage contracts, customers and staff.
• Gain exposure to systems, methods and strategies that will help attendees track and control labor costs, inventory control, profit/loss and quality control.
• Apply current best practices of the professional cleaning industry.
• Communicate more effectively with workers, management, and customers.
• Identify sources for obtaining the most effective and productive supplies, chemicals & equipment.
• Become aware of future trends in carpet and floor care as well as other aspects of building service contracting.
• Become aware of available industry resources for advanced training and reference.